Free shipping on orders over $100 Shop Now 📦
Refund Policy
Eligibility for Refunds
-
Due to the nature of our products, all sales are final unless items arrive damaged or defective
-
If your order arrives damaged, you must contact us within 7 days of delivery with photos
-
Approved replacements or refunds will be issued at our discretion
Non-Refundable Items
The following items are not eligible for refunds:
-
Opened or used products
-
Clearance or final sale items
-
Gift cards
Non-Refundable Items
The following items are not eligible for refunds:
-
Opened or used products
-
Clearance or final sale items
-
Gift cards
Refund or Replacement Process
To request a refund or replacement
-
Contact us at ChristopherGallegos@icloud.com with your order details
-
Provide photos of damaged, defective or incorrect items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
-
Contact us within 7 days of delivery
-
Provide photos of the item and packaging
-
We will offer a replacement or refund at no additional cost
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting
Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: ChristopherGallegos@icloud.com Business Name: Luxology, Scents & Suds