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Shipping Policy
Order Processing
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Orders are processed within [1–3 business days] after payment is received
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Orders are not processed or shipped on weekends or holidays
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You will receive a confirmation email once your order has been placed and another notification when it has shipped
Shipping Rates and Delivery Estimates
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Shipping costs are calculated at checkout based on your location and selected shipping method
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Estimated delivery times typically range from [3–7 business days] after shipment
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Delivery times are estimates and not guaranteed
Shipping Carriers
We ship orders through trusted carriers such as USPS, UPS, or FedEx. Carrier selection may vary based on location and shipping method chosen.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
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Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be reshipped
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We are not responsible for orders delivered to incorrectly provided addresses
Lost or Stolen Packages
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Luxology, Scents & Suds is not responsible for lost or stolen packages once marked as delivered by the carrier
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If your package is lost in transit, please contact the shipping carrier directly
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We will assist where possible but cannot guarantee replacement or refund
Damaged Packages
If your order arrives damaged:
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Contact us within 7 days of delivery
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Provide photos of the damaged item(s) and packaging
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We will work with you to resolve the issue as quickly as possible
Delays
We are not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting.
Contact Us
If you have any questions about this Shipping Policy, please contact us: ChristopherGallegos@icloud.com